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Frequently Asked Questions

Below are the answers to some of our most frequently asked questions. These answers cover a wide array of topics. If however you have a question that we have not addressed, please send an email to


What happens if there is a mistake on my ICE ID tag?

Please contact us as soon as possible to discuss, call 07577 065 968 or email



Can a running / cycling or other sports club have their club logo printed on the ICE ID?

Yes, some of our products have an option to be personalised. please email us on for more information



Do you have a privacy policy?

Yes, please find it here. We take great care in protecting our customers online and on the road



Can ICE ID be bought as a gift?

YES!!!! please purchase a GIFT CARD



Are ICE IDs guaranteed?

Our tags have a lifetime guarantee on the engraving but our products hold a 1 year guarantee against faults not caused by wear and tear. Please email us immediately. Each case is handled individually



What is ICE ID?

ICE ID is a wearable In Case of Emergency Identification product. There are many products to choose from. The ICE ID range allows everyone no matter what their choice of activity to find a comfortable, stylish way to carry comprehensive ID on them at all times.



Who needs ICE ID?

In the event of an emergency, seconds count. We want family to be contacted immediately. We want them to be at our side as quickly as possible and we want to ensure that we receive proper medical treatment. Simply by wearing ICE ID we can answer these needs.



What does the name ICE ID mean?

ICE is an internationally known acronym for In Case of Emergency. Throughout the world everyone is encouraged to enter the acronym ICE into their mobile phone with the person’s number they would like contacted In Case of Emergency. ICE ID takes it a few steps further. In case of an emergency you may need more than just a contact number. You may want paramedics to know that you are a diabetic, that you’re allergic to something, what your blood type is or any medication taken.



What’s the idea behind ICE ID?

ICE ID is dedicated to the idea that every person should be wearing an In Case of Emergency tag. Choosing to wear an ICE ID is a way we can feel and be safer.



When will I receive my ICE ID?

Depends on the product ordered, but if it requires engraving, it can take up to a week for it to be posted. If it is urgent, please email us on and we will sort it out for you. 







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ICE ID ships worldwide for £5